Your Questions Answered

Foundly's Wearable Hot-Water Bottle / Urban Cross Bottle©



What is the idea behind the wearable Foundly Hot-Water Bottle?

The Foundly Hot-Water Bottle is the upgraded version of the conventional Hot-water bottle. Ergonomically shaped (including massage riffles) and designed to keep you warm and cosy during your daily routines – whether it’s at the office, during outdoor activities or while having a relaxing rest at home. In combination with our comfy, removable belt, our hot-water bottle can be worn in multiple ways: around your neck and shoulders, around your upper or lower back or around your belly.


Can a Hot-Water Bottle ease pain?

Studies have proven that heat in general has a similar effect to a painkiller, effectively “deactivating” pain at a molecular level. In this way, completely naturally and without any chemicals, heat shuts down the regular pain response and helps with issues such as menstrual pain, neck tension, and abdominal cramps, and even diseases such as endometriosis or Crohn’s disease. However, hot-water bottles by themselves do not ease pain. UCB does not claim the capability of a medical device. In case of doubt, consult your doctor or pharmacist.


Are there any scientifically proven results about the benefits of heat?

Yes. The fact that heat relieves abdominal pain, such as colic or menstrual pain, has been scientifically proven by a UCL (University College London) scientist. Dr. Brian King, of the UCL Department of Physiology, led the research that found the molecular basis for the long-standing theory that heat provides relief from internal pains. For more information visit: UCL Research


Which belt size is right for me?

Currently, we have 2 belt sizes available in our shop. Size 1 has a length of 110cm and is designed for clothing sizes S/M. Size 2 has a length of 125cm and is designed for clothing sizes M/L.


I made a pre-order. What are the next steps?

Thank you for your purchase. Your Urban Cross Bottle and/or Wearables are currently being manufactured and will be delivered as soon as stocked. We will keep you in the loop. Follow us also on Instagram @foundly_studio to stay updated. If you have any questions, contact us via support@foundly-business.com. We will get back to you as soon as possible.
Please note also the Terms and Conditions.


How do I take care of my Hot-Water Bottle?

Please do not fill your Urban Cross Bottle from a tap or other domestic water system as this can prematurely degrade the product. After usage, allow your bottle to air dry completely with the lid open. This will help to avoid unwanted moisture build-up. Store your bottle with the lid off and keep it in a cool, dry, dark place. Avoid contact with hot surfaces, oil, grease, direct sunlight, pointed and sharp objects. Do not allow anything to rest on the bottle. It is advisable to replace your rubber bottle every 2 years.


How much water does the Urban Cross Bottle hold?

The UCB holds 800ml. Nevertheless, it is recommended to fill the bottle only to a maximum of 2/3 or less to avoid burns. Don’t forget: Do not use boiling water; even hot tap water can scald.


How can I fill the Hot-Water Bottle safely?

When filling your hot-water bottle, do not use boiling water. Fill it to a maximum of two-thirds capacity, expel air, and check for leaks.


Why isn’t it recommended to fill the Foundly Hot-Water Bottle with boiling water?

This recommendation is for your protection as hot water can cause burns. Doctors recommend 40-50 degrees Celsius as the ideal water temperature.


What is natural rubber?

Natural rubber is produced by the rubber tree (Hevea brasiliensis). It’s biodegradable and has a lower environmental impact than synthetic rubber. Foundly uses natural rubber in its products to ensure the highest quality and sustainability standards.


How much does shipping cost?

Shipping within Germany: €4.90. Free for orders over €75. Shipping to the EU: €12.90, free for orders over €125. Worldwide: €24.90, free for orders over €200.


What if I made a mistake in my shipping address?

Email us within 2 hours with "CHANGE OF ADDRESS" as the subject line and provide your full name, order number, and corrected address.


I didn't receive a confirmation email?

Check all folders in your inbox, including junk and spam. If you still can't find it, email support@foundly-studio.com.


How can I get in touch with you?

Our customer service is available Monday to Friday from 9:00 am to 5:00 pm. Email us at support@foundly-studio.com.