General Terms and Conditions
Table of Contents
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1. Scope of Application
2. Conclusion of the Contract
3. Right to Cancel
4. Prices and Payment Conditions
5. Shipment and Delivery Conditions
6. Reservation of Proprietary Rights
7. Warranty
8. Redemption of Campaign Vouchers
9. Redemption of Gift Vouchers
10. Applicable Law
11. Alternative dispute resolution
1) Scope of Application
1.1 These General Terms and Conditions (hereinafter referred to as "GTC") of the company Janina Vöcklinghaus
Foundly GmbH c/o Janina Vöcklinghaus (hereinafter referred to as "Seller”) shall apply to all contracts concluded between a consumer or a trader (hereinafter referred to as "Client”) and the Seller relating to all goods and/or services presented in the Seller's online shop. The inclusion of the Client’s own conditions is herewith objected to, unless other terms have been stipulated.
1.2 Regarding the purchase of vouchers, these GTC shall apply accordingly, unless expressly agreed otherwise.
1.3 For contracts regarding the delivery of vouchers, these GTC shall apply accordingly, unless expressly agreed otherwise.
1.4 A consumer pursuant to these GTC is any natural person concluding a legal transaction for a purpose attributed neither to a mainly commercial nor a self-employed occupational activity.
1.5 A trader pursuant to these GTC is a natural or legal person or a partnership with legal capacity who, when concluding a legal transaction, acts in the exercise of his commercial or independent professional activity.
2) Conclusion of the Contract
2.1 The product descriptions in the Seller’s online shop do not constitute binding offers on the part of the Seller, but merely serve the purpose of submitting a binding offer by the Client.
2.2 The Client may submit the offer via the online order form integrated into the Seller's online shop. In doing so, after having placed the selected goods and/or services in the virtual basket and passed through the ordering process, and by clicking the button finalizing the order process, the Client submits a legally binding offer of contract with regard to the goods and/or services contained in the shopping cart. The Client may also submit his offer to the Seller by e-mail.
2.3 The Seller may accept the Client’s offer within five days,
- by transferring a written order confirmation or an order confirmation in written form (fax or e-mail); insofar receipt of order confirmation by the Client is decisive, or
- by delivering ordered goods to the Client; insofar receipt of goods by the Client is decisive, or
- by requesting the Client to pay after he placed his order.
Provided that several of the aforementioned alternatives apply, the contract shall be concluded at the time when one of the aforementioned alternatives firstly occurs. Should the Seller not accept the Client’s offer within the aforementioned period of time, this shall be deemed as rejecting the offer with the effect that the Client is no longer bound by his statement of intent.
2.4 If a payment method offered by PayPal is selected, the payment will be processed by the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter referred to as "PayPal"), subject to the PayPal Terms of Use, available at https://www.paypal.com/de/webapps/mpp/ua/useragreement-full?locale.x=en_DE or, if the Client does not have a PayPal account, subject to the Terms for payments without a PayPal account, available at https://www.paypal.com/uk/webapps/mpp/ua/privacywax-full. If the Client pays by means of a method of payment offered by PayPal which can be selected in the online order process, the Seller hereby declares the acceptance of the Client's offer at the time when the Client clicks on the button concluding the order process.
2.5 If the Client chooses the payment method “Amazon Payments”, payments are processed by the payment service provider Amazon Payments Europe S.C.A., 38 avenue John F. Kennedy, L-1855 Luxembourg (hereinafter referred to as „Amazon“).
If the Client chooses “Amazon Payments” as payment method during the online ordering process, he, at the same time, makes a payment order to Amazon when initiating the payment transaction by clicking the button finalizing the ordering process. In this case, the Seller declares his acceptance of the Client’s offer at the time when the Client initiates the payment transaction by clicking the button finalizing the ordering process.
2.6 When submitting an offer via the Seller's online order form, the text of the contract is stored by the Seller after the contract has been concluded and transmitted to the Client in text form (e.g. e-mail, fax or letter) after the order has been sent. The Seller shall not make the contract text accessible beyond this. If the Client has set up a user account in the Seller's online shop prior to sending his order, the order data shall be stored on the Seller's website and can be accessed by the Client free of charge via his password-protected user account by specifying the corresponding login data.
2.7 Prior to submitting a binding order via the Seller’s online order form, the Client may recognize input errors by reading attentively the information displayed on the screen. The enlargement function of the browser to enlarge the display on the screen may be an effective method for better recognizing input errors.
The Client can correct all the data entered via the usual keyboard and mouse function during the electronic ordering process, until he clicks the button finalizing the ordering process.
2.8 The English language is exclusively available for the conclusion of the contract.
2.9 Order processing and contacting usually takes place via e-mail and automated order processing. It is the Client’s responsibility to ensure that the e-mail address he provides for the order processing is accurate so that e-mails sent by the Seller can be received at this address. In particular, it is the Client`s responsibility, if SPAM filters are used, to ensure that all e-mails sent by the Seller or by third parties commissioned by the Seller with the order processing can be delivered.
3) Right to Cancel
3.1 Consumers are entitled to the right to cancel.
3.2 Detailed information about the right to cancel are provided in the Seller’s instruction on cancellation.
3.3 The right to cancel does not apply to consumers, who are no nationals of a member state of the European Union at the time of concluding the contract und whose exclusive domicile and delivery address were located outside of the European Union at the time of concluding the contract.
4) Prices and Payment Conditions
4.1 Unless otherwise stated in the Seller’s product description, prices indicated are total prices including the statutory sales tax. Delivery costs, where appropriate, will be indicated separately in the respective product description
4.2 Payment can be made using one of the methods mentioned in the Seller’s online shop.
4.3 In case of delivery to countries outside the European Union, additional costs may incur in individual cases for which the Seller is not responsible and which have to be borne by the Client. This includes for example transfer fees charged by banking institutes (transfer charges, exchange fees) or import duties or taxes (customs). Such costs regarding money transfer may also incur, if delivery is not made in a country outside the European Union and the Client carries out the payment from a country outside the European Union.
4.4 If prepayment by bank transfer has been agreed upon, payment is due immediately after conclusion of the contract, unless the parties have arranged a later maturity date
4.5 If the payment method “purchase on account” is selected, the purchase price is due after the goods have been delivered and invoiced. In this case, the purchase price is to be paid within 30 (thirty) days from receipt of the invoice without deduction, unless otherwise agreed. The Seller reserves the right to offer the payment method “purchase on account” only up to a certain order volume, and he may refuse this payment method if the specified order volume is exceeded. In this case, the Seller will inform the Client in his payment information displayed in the online shop of a corresponding payment restriction. The Seller also reserves the right to carry out a creditworthiness check when the payment method “purchase on account” is selected, and he may reject this payment method in the event of a negative creditworthiness check.
4.6 If the payment method "PayPal invoice" is selected, the Seller assigns his payment claim to PayPal. Before accepting the Seller's declaration of assignment, PayPal carries out a credit check using the transmitted Client data. The Seller reserves the right to refuse the Client the payment method "PayPal invoice" in case of a negative credit check. If the payment method "PayPal Invoice" is accepted by PayPal, the Client must pay the invoice amount to PayPal within 30 days from receipt of the goods, unless PayPal specifies a different payment term. In this case, he can only make payments with debt-discharging effect only to PayPal. However, in the event of assignment of claims, the Seller shall remain responsible for general customer inquiries, e. g. regarding the goods, delivery time, dispatch, returns, complaints, cancellation declarations and dispatches or credit notes. In addition, the General Terms and Conditions of Use for the use of the payment method “purchase” on account with PayPal shall apply; these conditions can be viewed at https://www.paypal.com/de/webapps/mpp/ua/ppkar-tnc?locale.x=en_DE.
4.7 If a payment method offered via the payment service "PayPal" is selected, the payment shall be processed via PayPal, whereby PayPal may also use the services of third-party payment service providers for this purpose. If the seller also offers payment methods via PayPal that involve advance payments to the client (e.g., purchase on account or payment by instalments), he shall assign his payment claim to PayPal or to the payment service provider commissioned by PayPal and specifically named to the client. Before accepting the seller's declaration of assignment, PayPal or the payment service provider commissioned by PayPal shall carry out a credit check using the transmitted client data. The seller reserves the right to refuse the client the selected payment method in the event of a negative check result. If the selected payment method is approved, the client must pay the invoice amount within the agreed payment period or in the agreed payment intervals. In this case, he can only make payment to PayPal or the payment service provider commissioned by PayPal with debt-discharging effect. However, even in the case of assignment of claims, the seller remains responsible for general customer enquiries, e.g., about the goods, delivery time, dispatch, returns, complaints, cancellation declarations and deliveries or credit notes..
4.8 When choosing a payment method offered via the payment service "Shopify Payments", payment will be processed via the payment service provider Shopify International Limited, Victoria Buildings, 2nd floor, 1-2 Haddington Road, Dublin 4, D04 XN32, Ireland (hereinafter referred to as "Shopify"). The individual payment methods offered via Shopify are communicated to the Client in the Seller's online shop. Shopify may use other payment services to process payments, which may be subject to special payment terms, to which the Client customer is separately referred. Further information on "Shopify Payments" can be found at https://www.shopify.com/payments.
4.9 If the payment method "immediate bank transfer" is selected, payment processing is carried out via the payment service provider SOFORT GmbH, Theresienhöhe 12,80339 Munich (hereinafter referred to as "SOFORT"). If he wants to be able to pay the invoice amount via “immediate bank transfer,” the Client must have an online banking account that is activated for participation in “immediate bank transfer”. Furthermore he must have the appropriate credentials during the payment process, and must confirm the payment instruction to SOFORT. The payment transaction will be executed immediately afterwards and the Client’s bank account debited accordingly. Further information on the payment method “immediate bank transfer” can be called up by the Client at https://www.klarna.com/sofort/.
4.10 If a payment method offered via the payment service "Klarna" is selected, the payment will be processed via Klarna Bank AB (https://www.klarna.com/international/, Sveavägen 46, 111 34 Stockholm, Sweden (hereinafter "Klarna"). Further information and the terms and conditions of Klarna can be found in the Seller's payment information, which can be viewed at the following Internet address:
https://www.klarna.com
5) Shipment and Delivery Conditions
5.1 If the Seller offers to ship the goods, delivery shall be made within the delivery area specified by the Seller to the delivery address specified by the Client unless otherwise agreed. When processing the transaction, the delivery address specified in the Seller's order processing shall be decisive. Deviating from this, if the payment method PayPal is selected, the delivery address deposited by the Client with PayPal at the time of payment shall be decisive.
5.2 Should the assigned transport company return the goods to the Seller, because delivery to the Client was not possible, the Client bears the costs for the unsuccessful dispatch. This shall not apply, if the Client exercises his right to cancel effectively, if the delivery cannot be made due to circumstances beyond the Client's control or if he has been temporarily impeded to receive the offered service, unless the Seller has notified the Client about the service for a reasonable time in advance.
5.3 Personal collection is not possible for logistical reasons.
5.4 Vouchers will be provided to the Client as follows:
- by download
- by e-mail
- by post
5.5 Licence keys will be provided to the Client as follows:
- by e-mail
5.6 The Seller reserves the right to withdraw from the contract in the event of incorrect or improper self-supply. This only applies if the Seller is not responsible for the non-supply and if he has concluded a concrete hedging transaction with the supplier. The Seller shall make all reasonable efforts to obtain the goods. In case of non-availability or partial availability of the goods he shall inform the Client and grant him immediately counterperformance.
6) Reservation of Proprietary Rights
If the Seller provides advance deliveries, he retains title of ownership to the delivered goods, until the purchase price owed has been paid in full.
7) Warranty
7.1 Unless otherwise stipulated , the provisions of the statutory liability for defects shall apply. Deviating therefrom, the following shall apply to contracts for the delivery of goods:
7.2 If the Client acts as trader
- the Seller may choose the type of subsequent performance,
- for new goods, the limitation period for claims for defects shall be one year from delivery of the goods,
- for used goods, the rights and claims for defects are excluded,
- the limitation period shall not recommence if a replacement delivery is made within the scope of liability for defects.
7.3 If the Client acts as a consumer, the following applies to contracts for the delivery of used goods subject to the restriction of the following clause: The limitation period for claims for defects is one year from the delivery of the goods if this was expressly and separately contractually agreed between the parties and it the Client was specifically informed of the shortening of the limitation period before submitting his contractual declaration.
7.4 The above-mentioned limitations of liability and shortening of the period of limitation do not apply
- to claims for damages and reimbursement of expenses of the Client,
- if the Seller has fraudulently concealed the defect,
- for goods which have been used in accordance with their customary use for a building and which have caused its defectiveness,
- for any existing obligation of the Seller to provide updates for digital products with respect to contracts for the supply of goods with digital elements.
7.5 Furthermore, for traders, the statutory limitation periods for any statutory right of recourse that may exist shall remain unaffected.
7.6 If the Client is a businessperson pursuant to section 1 of the German Commercial Code (HGB) he has the commercial duty to examine the goods and notify the Seller of defects pursuant to section 377 HGB. Should the Client neglect the obligations of disclosure specified therein, the goods shall be deemed approved.
7.7 If the Client acts as a consumer, the forwarding agent has to be immediately notified of any obvious transport damages and the Seller has to be informed accordingly. Should the Client fail to comply therewith, this shall not affect his statutory or contractual claims for defects.
8) Redemption of Campaign Vouchers
8.1 Vouchers which are issued by the Seller free of charge, for a specific period of validity in the context of promotional activities and which cannot be purchased by the Client (hereinafter referred to as "campaign vouchers”) can only be redeemed in the Seller’s online shop and only within the indicated time period.
8.2 Individual products may be excluded from the voucher campaign, if such a restriction results from the conditions of the campaign voucher.
8.3 In case of an order, several campaign vouchers can be redeemed.
8.4 The goods value should meet at least the amount of the campaign voucher. The Seller will not refund remaining assets.
8.5 If the value of the campaign voucher is not enough for the order, the Client may choose one of the remaining payment methods offered by the Seller to pay the difference.
8.6 The campaign voucher credit will not be redeemed in cash and is not subject to any interest.
8.7 The campaign voucher will not be redeemed, if the Client, in the context of his legal right to cancel, returns goods paid fully or partially by a campaign voucher.
8.8 Campaign vouchers are only intended for the use of the person designated on the voucher. Transferring the campaign voucher to a third party is not permitted. The Seller is entitled but not obliged to check the entitlement of the respective voucher owner.
9) Redemption of Gift Vouchers
9.1 Vouchers which can be purchased via the Seller’s online shop (hereinafter referred to as "gift vouchers") can only be redeemed in the Seller’s online shop, unless otherwise stipulated in the voucher.
9.2 Gift vouchers and remaining assets of gift vouchers can be redeemed by the end of the third year following the year of the gift voucher purchase. Remaining assets will be credited to the Client’s voucher account.
9.3 Gift vouchers can only be redeemed prior to the conclusion of the order procedure. Subsequent offsetting is not possible.
9.4 In case of an order, several vouchers can be redeemed.
9.5 If the value of the gift voucher is not enough for the order, the Client may choose one of the remaining payment methods offered by the Seller to pay the difference.
9.6 The gift voucher credit will not be redeemed in cash and is not subject to any interest.
10) Applicable Law
10.1 The law of the Federal Republic of Germany shall apply to all legal relationships between the parties under exclusion of the laws governing the international purchase of movable goods. For consumers, this choice of law only applies to the extent that the granted protection is not withdrawn by mandatory provisions of the law of the country, in which the consumer has his habitual residence.
10.2 With regard to the statutory right of cancellation, this choice of law does not apply to consumers who do not belong to a member state of the European Union at the time of the conclusion of the contract and whose sole place of residence and delivery address are outside the European Union at the time of the conclusion of the contract.
11) Alternative dispute resolution
11.1 The EU Commission provides on its website the following link to the ODR platform: https://ec.europa.eu/consumers/odr.
This platform shall be a point of entry for out-of-court resolutions of disputes arising from online sales and service contracts concluded between consumers and traders.
11.2 The Seller is neither obliged nor prepared to attend a dispute settlement procedure before an alternative dispute resolution entity.
UCB is the upgraded version of the conventional hot-water bottle. Ergonomically shaped (including massage riffles) and designed to keep you warm and cosy during your daily routines – whether it’s at the office, during outdoor activities or while having a relaxing rest at home.
In combination with our comfy, removable belt, our hot-water bottle can be worn in multiple ways: around your neck and shoulders, around your upper or lower back or around your belly.
Studies have proven that heat in general has a similar effect to a painkiller, effectively “deactivating” pain at a molecular level. In this way, completely naturally and without any chemicals, heat shuts down the regular pain response and helps with issues such as menstrual pain, neck tension and abdominal cramps, and even diseases such as endometriosis or Crohn’s disease. However, hot-water bottles by themself do not ease pain. UCB do not claim the capability of a medical device. In case of doubt, consult your doctor or pharmacist.
Yes. The fact that heat relieves abdominal pain, such as colic or menstrual pain, has been scientifically proven by a UCL (University College London) scientists.
Dr Brian King, of the UCL Department of Physiology, led the research that found the molecular basis for the long-standing theory that heat. provides relief from internal pains.
Dr King said: “The pain of colic, cystitis and period pain is caused by a temporary reduction in blood flow to or over-distension of hollow organs such as the bowel or uterus, causing local tissue damage and activating pain receptors. If heat over 40 degrees Celsius is applied to near to where internal pain is felt, it switches on heat receptors located at the site of injury. These heat receptors in turn block the effect of chemical messengers that cause pain to be detected by the body.
For more infos visit: https://www.ucl.ac.uk/news/2006/jul/heat-halts-pain-inside-body
Currently, we have 2 belt sizes available in our shop.
Size 1 has a length of 110cm and is designed for clothing sizes S/M. Size 2 has a length of 125cm and is designed for clothing sizes M/L.
Thank you for your purchase. Your Urban Cross Bottle and matching wearables are currently manufactured and will be delivered as soon as stocked (Expected Feb. 2023).
We will keep you in loop. Follow us also on Instagram @foundly_studio to stay updated. If you have any questions contact us via support@foundly-business.com. We will come back to you as soon as possible.
Please do not fill your Urban Cross Botte from a tap or other domestic water system as this can prematurely degrade the product.
After usage, please allow your bottle to air dry completely with the lid open. This will help to avoid unwanted moisture build up in your bottle and around the seal.
Store your bottle with the lid off and keep in a cool, dry and dark place.
Avoid contact with hot surfaces, oil, grease and direct sunlight pointed and sharp objects. Do not allow anything to rest on the bottle.
Since the bottle is manufactured out of natural rubber, without any additional, chemical protective layer, it is possible that your bottle gets a patina after some time of usage. If this bothers you, you can water the outside of the bottle with hot water, with the goal to visibly reduce these marks again. Note: Hot water can cause burns. Please execute this procedure with caution and avoid direct hot water contact to the skin. Please note that we decline any liability to it.
To ensure that you are always using a bottle which is in good condition and safe it is advisable to replace your rubber bottle every 2 years.
UCB holds 800ml. Nevertheless its is recommend to fill the bottle only max 2/3 or less to avoid burns.
Don’t forget: Do not use boiling water, even hot tap water can scald.
Hold the hot-water bottle by its neck, while carefully filling the bottle to a maximum of 2/3 to prevent any water from splashing back. Hot water bottles should always be filled by a responsible adult.
Hot water bottles can be dangerous & cause burns if they are not cared for or used in the proper way. Please read our instruction for filling, using and caring for your hot water bottle displayed here
When filling your hot water bottle, do not use boiling water.
While filling hold the bottle by the neck in an upright position and fill slowly to avoid water splashing back. Only ever fill your bottle to a maximum of two-thirds capacity. Always expel air from the bottle by lowering it carefully onto a flat surface until the water appears at the opening.
Screw the stopper tight to ensure there is no leakage. Check your bottle thoroughly, including the stopper when using for the first time. Thereafter, check it regularly for wear, leaks and damages.
This recommendation is valid for all hot-water bottles, not just UCB. This recommendation is for your protection as hot water can cause burns.
Doctors recommend 40-50 degrees as the ideal water temperature. Always cover your bottle with a adequate cover, like a sweatshirt.
Do not use if you are concerned.
Hot water bottles can be dangerous and cause burns if they are not filled, cared for or used in the proper way. Please follow the instructions given.
Do not fill this bottle with boiling water.
Do not put excess pressure on your hot-water bottle or sit, lie on top of it.
To prevent burns, an adequate cover should be used.
The use of hot water bottles by babies is not advised and children should be supervised by adults.
Elderly people, and those with sensitive skin or reduced feeling should use hot water bottles with care.
All our bottles are made with natural rubber, so please be careful if you have a latex allergy.
Check your bottle thoroughly, including the stopper when using for the first time. Thereafter, check it regularly for wear, leaks and damages.
The aim of the Fair Rubber Association is to contribute an improvement of the working and living conditions of the producers and farmers in the growing regions as well as to promote the environmentally friendly production of natural rubber, as chemical free production first.
We are happy and proud that our re-shaped hot-water bottle fulfills the criteria of fair trade in natural rubber. Read more about the criteria here: https://fairrubber.org/about/criteria/
Natural rubber is produced by the rubber tree (Hevea brasiliensis). In order to collect the latex milk from tree, an incision is made in the bark of the rubber tree – which is called ‘tapping’. Depending on the use, following the tapping stage the latex milk is processed in different ways. About 70 per cent of natural latex is used for tires. Other products made of natural rubber are e.g. mattresses, condoms, shoe soles, hot water bottles, balloons, rubber boots and seal rings. Natural rubber can be substituted by synthetic rubber for some applications. Synthetic rubber is made from petroleum (i.e. fossil fuel). In many products – such as car tires – natural as well as synthetic rubber is used. More detailed information about rubber, you can find here or in this study by Aidenvironment.
It is not recommended to fill a Hot-Water Bottle with tap water because tap water qualities can vary significantly depending on the region. For example, tap water may contain minerals such as calcium or have a high level of hardness, which can potentially damage the rubber material of the Hot-Water Bottle. Additionally, tap water may contain impurities or bacteria that could affect the hygiene and safety of the Hot-Water Bottle. Using tap water can also increase the risk of burns due to its potential to reach higher temperatures when heated.
The production of natural rubber can be characterised with ecological and in some cases severe social problems. Low world market prices for natural rubber make it more and more difficult for latex producers to make a living from tapping rubber. Furthermore, studies document cases of extremely poor working conditions. Typical problems include inadequate safety standards, inappropriate use of toxic chemicals, discrimination, excessive working hours and child labour. Agro chemicals used in the production of natural rubber are less controversial with regard to any residue in the final rubber products. Far more important is that their use threatens the health and well being of the people involved in the production and processing of the natural rubber. More information about sustainability problems and solutions in the rubber sector, you can find here.
The low market price paid for rubber and bad working conditions, make it very difficult for the tappers, plantation workers and small farmers to support themselves and their families with their own labour. This is where the Fair Rubber Association wants to help. Paying a Fair Trade premium to the primary producers ensures to the extent possible that even during periods of depressed world market prices, the costs of production are covered and the suppliers have a surplus. Crucially this allows them to improve their working and living conditions. The decision as to how they would spend the Fair Trade premium, of course, remains with the primary producers.
The Fair Rubber criteria are closely based on the relevant criteria of Fairtrade Labeling Organizations (FLO) International – rubber plantations are structurally very similar to tea plantations: In India and Sri Lanka, for example, rubber and tea plantations are often run by the same operating companies – and the workforce belongs to the same unions. As far as the environment is concerned, the Fair Rubber criteria include the relevant criteria of the Forest Stewardship Council (FSC) – the majority of the supplier partners are also FSC certified (and here the Fair Rubber Association also partly finances the audit costs).
Here, you can find more information about the Fair Trade projects and the criteria for Fairly traded rubber. The Fair Rubber Association also supports the Sustainable Development Goals (SDG) set by the United Nations (UN) in 2015.
We ship Worldwide* from Germany
Shipping within Germany.
For shipping within mainland Germany, we charge a flat rate of 4.00 Euros per order. From a gross order value of 75 Euros on we ship free of charge. Shipments are carried out via our shipping partner DHL. The delivery time from the moment of shipping is 3-6 business days. Returns must be sent back to us with sufficient postage at the buyer's expense.
Please Note: If for one reason or another you don't pick up your package on time, or the address you gave us when ordering is wrong/unclear, and the package is returned to us, we will refund your order upon receipt of the return. In that context, we will reduce the freight and handling costs incurred
by us by €9.90.
Shipping to the rest of the world:
Costs Europe: 11,90 €
Costs rest of world*: 24,90 €
*
We currently are not shipping to Afghanistan, Brazil, Colombia, Guatemala, Indonesia, Iran, Ireland, North Korea, Mexico, Peru, Russia, Syria and Yemen Please Note: All orders placed to UAE, Qatar, Orman and Saudi Arabia need to include a PO Box as a part of their address. This is a requirement for the local postal service.
All shipping addresses are to be written in English without accents marks on letters. If the incorrect address is provided and your order has been shipped, customers will incur a reshipping fee.
Please email support@foundly-business.com if you have any further shipping queries.
If you have made a mistake in your shipping address, please email support@foundly-studio.com within 2 hours after placing your order. You must make the subject line 'CHANGE OF ADDRESS' and provide your full name, order number and corrected shipping address.
Please make sure you check all folders in your inbox including the junk and spam folders. If you still cannot find your confirmation email please email support@foundly-studio.com to ensure you provided the correct email during checkout.
Our customer service is available Monday through to Friday from 9:00 am to 5:00 pm
Please email support@foundly-studio.com to get in touch.